FAQ
Dropshipping answers.
Without chasing information.
We gathered common questions from dropshipping store owners. If you do not find your answer, we are available to talk.
How do I start working with Direct Line?
Send us a message. We get to know your dropshipping store, products, and order types, then build a clear workflow together.
What do you handle in practice?
Receiving, quality checks, packing, shipping, tracking, and support whenever there is a question or issue around a dropshipping order.
How do I send you an order?
How orders are sent is agreed together at the start, based on your operation and store systems.
What happens if a product is not in good condition?
The team pauses the order, checks the situation, and updates you before deciding what happens next.
When do I receive a tracking number?
Once the shipping details are ready, the tracking number is shared according to the workflow agreed with your store.
Is this service right for dropshipping?
Yes. The service is built for dropshipping and e-commerce stores that need organized fulfillment after an order comes in.
Is there someone I can speak to?
Yes. It is an essential part of the service: you have a clear point of contact and personal support.